Terms of Service

Last updated: May 9, 2026

These Terms of Service (the "Terms") form a binding agreement between you and StoryFlow AI, Inc.("StoryFlow AI, Inc.", "Astorie", "we", "us", or "our") and govern your access to and use of Astorieand any related websites, applications, APIs, features, tools, models, integrations, content, and services (collectively, the "Service"). Astorie is operated by StoryFlow AI, Inc.. Our business address is 1003 Post St, Apt 8, San Francisco, CA 94109, United States.

By creating an account, accessing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" refers both to you individually and to that organization.

1. Definitions

Capitalized terms have the meanings set forth below or where first defined in these Terms.

"Service" means the Astorie platform and any related websites, applications, APIs, models, interfaces, workflows, templates, integrations, content, and services that we make available.
"User Content" means any text, images, video, audio, files, prompts, references, characters, styles, workflows, projects, comments, and other materials that you (or anyone acting under your account or workspace) submit, upload, generate, store, share, or transmit through the Service. User Content includes both Inputs and Outputs.
"Input" means anything you submit to the Service to instruct, condition, or be processed by an AI Model or other functionality, including text prompts, descriptions, commands, parameters, uploaded files (images, videos, audio, documents), reference assets, character or style references, links to external content, settings, seeds, metadata, and any other information you provide.
"Output" or "Generated Content" means images, videos, audio, text, transcripts, edits, variations, previews, captions, scripts, workflows, and other materials that the Service generates, returns, or modifies in response to your Inputs or actions.
"Public Content" means User Content that you, your workspace administrator, or another authorized user has made available to other users of the Service or to the public — including content posted to community, gallery, marketplace, showcase, remix, share, or similar features, content shared by link, and content marked as public, general, or community.
"Private Content" means User Content that, based on the visibility settings then in effect, is not Public Content.
"Workspace" means a team, organization, or other multi-user account environment within the Service in which one or more users collaborate, share resources, and may have shared billing.
"Feedback" means suggestions, ideas, comments, bug reports, feature requests, recommendations, or other input you submit relating to the Service.
"AI Models" means the artificial intelligence and machine-learning models, weights, classifiers, embeddings, pipelines, and related systems used to provide, improve, or develop the Service, whether developed by us, our affiliates, or licensed from third parties.
"Third-Party Services" and "Third-Party Models" means software, APIs, models, websites, content, and services that are owned, operated, hosted, or provided by third parties and that you access through, or that we integrate with, the Service (for example, AI inference providers, payment processors, hosting providers, and analytics providers).
"Enterprise Agreement" or "Separate Agreement" means a written agreement between you (or your organization) and StoryFlow AI, Inc. that expressly governs your use of the Service — for example, an enterprise master services agreement, an order form, a data processing addendum (DPA), enterprise terms of service, or other written terms signed or accepted by us. To the extent a Separate Agreement conflicts with these Terms with respect to the same subject matter for that customer, the Separate Agreement controls for that customer.

2. Acceptance and Eligibility

You may use the Service only if you can form a legally binding contract with us under applicable law. You represent and warrant that (i) you are at least 18 years of age, (ii) you have not previously been suspended or removed from the Service, and (iii) your use of the Service does not violate any applicable law or regulation or any obligations you owe to a third party.

3. Account Registration

To access certain features of the Service, you must create an account. When creating an account, you agree to:

provide accurate, current, and complete information about yourself;
keep your account information accurate, current, and complete;
maintain the security and confidentiality of your account credentials;
be responsible for all activity that occurs under your account or within your Workspace; and
notify us promptly of any unauthorized use of your account or any other suspected breach of security.

You may not share account credentials, sell or transfer accounts, maintain duplicate accounts, or permit anyone other than you (or, in the case of a Workspace, authorized members and seats) to access the Service through your account. We may refuse, suspend, or terminate accounts at our discretion.

4. Service Description

Astorie is a cloud-based AI creative platform that lets you generate, edit, combine, and manipulate images, videos, audio, text, and other media; build and run visual workflows on a node-based canvas; collaborate in Workspaces; and discover, remix, and share content. The Service relies on AI Models — some developed or fine-tuned by us, and some provided by Third-Party Models — and on third-party infrastructure, hosting, and inference providers.

The Service is offered through different plans (for example, free, paid consumer, pro, team, and enterprise tiers) with different features, limits, and pricing. We may add, change, suspend, limit, or discontinue any aspect of the Service, any plan, or any feature at any time, with or without notice.

5. Subscriptions, Credits, and Billing

Some features require a paid subscription, the use of credits, or both. By purchasing a subscription, credits, or other paid feature, you agree to pay all applicable fees as described at the time of purchase. We use third-party payment processors (such as Stripe) to process payments and do not store full payment card information ourselves.

Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified) and are non-refundable except as required by applicable law or as expressly stated in these Terms (see "Compensation and Refund Policy" below). Credits represent a limited, non-transferable, revocable license to use compute capacity within the Service; they have no cash value, are not redeemable for currency, and may expire upon account cancellation, downgrade, plan change, or as otherwise stated on the pricing page or in your plan terms.

We may modify pricing, subscription terms, or credit costs at any time. Changes will take effect prospectively, generally at the start of your next billing cycle, and your continued use of the Service after a change constitutes acceptance of the change.

You may cancel a subscription at any time through your account settings. Upon cancellation, you will retain access to paid features through the end of your current billing period, after which your account will be downgraded to a free tier (if available) or restricted. If a payment fails or your account becomes past due, we may suspend or terminate access until payment is received.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Service by, any third party. Without limiting other restrictions in these Terms, you must not use the Service or any Output to:

create, distribute, or promote content that is illegal, abusive, harassing, defamatory, fraudulent, threatening, hateful, or otherwise objectionable;
generate non-consensual sexual content, sexual content involving minors, content sexualizing or exploiting minors, or content that depicts or facilitates child sexual abuse;
create deepfakes, impersonations, or misleading media of real people without sufficient rights or permission, or use the Service to engage in identity fraud, harassment, or non-consensual sexualization;
generate content that promotes or facilitates self-harm, terrorism, mass violence, illegal weapons, illegal drugs, or other unlawful acts;
generate content that infringes copyright, trademark, trade secret, publicity, privacy, biometric, contractual, confidentiality, or other rights;
upload another person's likeness, voice, biometric data, or personal information without permission or sufficient rights;
send spam, phishing materials, malware, or unsolicited commercial communications;
attempt to gain unauthorized access to any account, system, network, AI Model, or data, or to circumvent any access control, rate limit, watermark, safety filter, or technical restriction;
interfere with or disrupt the integrity, security, performance, or availability of the Service;
remove, obscure, or alter any legal, copyright, trademark, or attribution notices in or accompanying the Service or any Output; or
violate any applicable law or regulation, including export control, sanctions, data protection, and consumer protection laws.

We reserve the right to investigate and take action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including by removing offending content, suspending or terminating accounts, withholding refunds, and reporting conduct to law enforcement.

7. Intellectual Property in the Service

As between you and us, StoryFlow AI, Inc. and its licensors own all right, title, and interest in and to the Service, including the underlying software, AI Models, model weights, embeddings, algorithms, pipelines, datasets we curate, interfaces, designs, templates, workflows we publish, documentation, brand, and all related intellectual property and technology. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal or internal business purposes. No rights are granted to you by implication, estoppel, or otherwise, except as expressly set forth in these Terms.

The Astorie name, logo, and other brand features are our trademarks. You may not use them without our prior written permission.

8. User Content, Inputs and Outputs

8.1 Ownership

As between you and us, you retain all right, title, and interest you have in your User Content, Inputs, and Outputs. We do not claim ownership of your Inputs or Outputs.

You are solely responsible for your User Content and for ensuring that you have all rights, licenses, consents, and permissions necessary to submit it to the Service and to use the resulting Outputs for your intended purposes. You represent and warrant that your User Content does not and will not violate these Terms or any applicable law, contract, or third-party right.

8.2 License to StoryFlow AI, Inc.

To allow us to operate, provide, secure, support, and improve the Service and to exercise the other rights described in these Terms, you grant StoryFlow AI, Inc. and its affiliates a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable (through multiple tiers), and (to the maximum extent permitted by applicable law) perpetual and irrevocable license to host, store, cache, reproduce, copy, transmit, process, encode, transcode, index, modify, adapt, translate, create derivative works of, publicly display, publicly perform, publish, distribute, and otherwise use your User Content, Inputs, and Outputs, in any medium and through any means now known or later developed, for the purposes described in these Terms, including without limitation:

providing, operating, maintaining, securing, supporting, debugging, and enforcing rules of the Service;
generating, editing, processing, storing, displaying, sharing, and distributing User Content and Outputs as needed to deliver the features you use;
transmitting Inputs and User Content to Third-Party Models and other service providers as needed to fulfill your requests;
performing safety, trust, abuse-prevention, fraud-prevention, content moderation, classification, labeling, and policy enforcement work, including human and automated review;
training, fine-tuning, evaluating, testing, benchmarking, developing, enhancing, evolving, and improving StoryFlow AI, Inc.'s and its affiliates' AI Models, machine-learning systems, algorithms, classifiers, products, services, and related technologies (subject to Section 9);
conducting analytics, research, benchmarking, debugging, and quality improvement;
marketing, promotional, showcase, social, commercial, and product demonstration purposes (subject to Section 10 and any applicable account or visibility settings); and
complying with applicable law, regulation, legal process, or governmental requests, and protecting the rights, property, safety, and security of StoryFlow AI, Inc., our users, and the public.

The license you grant under this Section 8.2 survives termination of your account or these Terms to the extent reasonably necessary for the purposes above (for example, to retain backups and audit logs, to operate previously-trained AI Models, and to retain content already incorporated into aggregated, de-identified, or anonymized datasets or model weights).

8.3 AI Inputs

You may submit Inputs to the Service. You represent and warrant that, for each Input, you have all rights, licenses, consents, and permissions necessary to submit it and to grant the licenses in these Terms. You must not upload Inputs that infringe copyright, trademark, trade secret, publicity, privacy, biometric, contractual, confidentiality, or other rights, or that contain another person's likeness, voice, or biometric data without sufficient rights or permission.

8.4 AI Outputs

Subject to your compliance with these Terms and applicable law, and to any restrictions imposed by Third-Party Models you choose to use, we do not claim ownership of Outputs and we do not restrict your ability to use Outputs commercially. To the extent we have any rights in the Outputs, we assign or license them to you to the extent reasonably required for your use, subject to the licenses you grant us under these Terms and to any rights of third parties.

You acknowledge and agree that:

AI Models are probabilistic and may generate Outputs that are similar or identical to Outputs generated for other users from the same or different Inputs; we cannot and do not guarantee that any Output is unique;
Outputs may be inaccurate, offensive, biased, incomplete, unsuitable for a particular purpose, or otherwise undesirable, and you are responsible for reviewing Outputs before publishing, commercializing, or otherwise relying on them;
depending on jurisdiction, Outputs may not be eligible for copyright, patent, or other intellectual-property protection, and we make no representation regarding the legal status of any Output;
Outputs may incorporate or be derived from Inputs or Third-Party Models that carry their own legal restrictions (for example, third-party trademarks, third-party model terms, or content licensed under restrictive terms), and you are responsible for complying with those restrictions;
we do not warrant that Outputs are non-infringing, lawful, safe for any particular use, or fit for any particular purpose, and we do not provide legal advice about the use of any Output.

9. AI Model Training and Product Improvement

You understand and agree that StoryFlow AI, Inc.and its affiliates may use User Content, Inputs, Outputs, Feedback, metadata, usage data, and related information to train, fine-tune, evaluate, benchmark, test, develop, enhance, evolve, and improve our and our affiliates' AI Models, algorithms, machine-learning systems, classifiers, products, services, and related technologies. This may include human and automated labeling, classification, moderation, safety review, abuse and fraud detection, quality control, and model evaluation.

The rights described in this Section 9 apply to the default consumer, free, pro, and team plans. They do not apply to the extent restricted by:

an applicable account, project, or workspace setting that we expressly designate as restricting use for AI training or product improvement;
a plan-specific term that we publish for a specific plan; or
a Separate Agreement (for example, an Enterprise Agreement, DPA, order form, or enterprise terms of service) that expressly modifies or limits these rights for the customer covered by that Separate Agreement.

Outside of those carveouts, these Terms preserve the broad right described above. Information that has been used to train, fine-tune, or evaluate an AI Model, or that has been incorporated into aggregated, de-identified, or anonymized datasets, may persist in model parameters or derived datasets after deletion of the underlying source content, and we are not obligated to retrain models or remove parameters in response to a deletion request, except as required by applicable law.

10. Marketing and Promotional Use

Subject to the visibility settings then in effect for your User Content, applicable plan-specific terms, and any Separate Agreement that modifies this Section, you grant StoryFlow AI, Inc. and its affiliates the right to use your User Content, Inputs, Outputs, public profile, username, displayed name, public Workspace name, public projects, public workflows, public templates, and public remixes, in whole or in part, for marketing, promotional, showcase, social, advertising, commercial, sales, investor, partner, case study, educational, demonstration, gallery, marketplace, community, and discovery purposes — including in our website, blog, product surfaces, social channels, sales decks, presentations, ads, press materials, and other media.

Public Content (including content you post to community, gallery, marketplace, showcase, share, or remix surfaces, and content shared by link) may be featured more prominently than Private Content, including without additional notice. We may credit you by username or displayed name. If you do not want a particular item of Public Content to be featured, change its visibility setting or contact us using the details below.

11. Public, Workspace, and Private Content

Some features let you, your administrator, or another authorized user choose how visible an item of User Content is — for example, private to you, visible within a Workspace, shared by link, posted to a community gallery or showcase, published as a remixable template, or otherwise made public. Visibility behavior may vary by feature, plan, and Workspace policy. You are responsible for choosing visibility settings that match your intent.

Once you make User Content available as Public Content, other users and members of the public may view, copy, download, cache, screenshot, share, repost, remix, or otherwise use that content, subject to applicable feature behavior. We are not responsible for how third parties use Public Content. We do not guarantee that we can recover, delete, or remove Public Content from third-party systems after it has been shared, copied, cached, or indexed.

Default visibility for new projects, generations, workflows, and Workspace items is determined by product settings then in effect. Workspace administrators may set additional visibility, sharing, retention, and access controls for their Workspace.

12. Feedback

You may, but are not required to, submit Feedback. You grant StoryFlow AI, Inc. and its affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, modify, adapt, publish, distribute, and exploit the Feedback for any purpose, without any obligation of attribution, confidentiality, or compensation. Feedback is provided voluntarily and is not confidential.

13. Content Moderation, Monitoring, and Enforcement

We may, but are not obligated to, monitor, review, scan, classify, label, filter, restrict, refuse, remove, modify, suspend, block, or delete User Content, Inputs, Outputs, accounts, jobs, Workspaces, and usage patterns at any time, with or without notice, including through automated systems, human review, and a combination of both. We may take these actions for any reason or no reason, including for safety, policy enforcement, legal compliance, fraud and abuse prevention, performance, security, or service integrity.

We may disclose information about you, your User Content, or your use of the Service to third parties when we believe in good faith that doing so is necessary or appropriate to: (i) comply with applicable law, legal process, regulation, court order, subpoena, or governmental request; (ii) enforce these Terms; (iii) respond to claims that User Content infringes third-party rights; (iv) protect the rights, property, safety, or security of StoryFlow AI, Inc., our users, or the public; or (v) prevent or investigate suspected fraud, abuse, or technical or security issues.

14. Restrictions

In addition to the Acceptable Use Policy, you must not, and must not permit any third party to:

scrape, crawl, harvest, or otherwise systematically extract data, content, Outputs, prompts, embeddings, or model behavior from the Service, including by automated means;
use bots, scripts, headless browsers, or other automated tools to access, interact with, or generate content through the Service in a manner that exceeds normal human use or that bypasses UI- or API-rate limits, paywalls, watermarks, or other restrictions;
share, sell, rent, lease, sublicense, transfer, or otherwise commercially exploit access to the Service or to any account, Workspace, seat, subscription, credit balance, or API key, except as expressly permitted by us in writing;
use the Service or any subscription, credit, or unlimited entitlement for service-bureau, hosting, production-farm, or other automated bulk-output use except as expressly permitted by us in writing;
decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, model weights, prompts, system prompts, embeddings, training data, or internal workings of the Service or any AI Model;
extract, distill, copy, mirror, or otherwise reproduce AI Models, prompts, system prompts, weights, embeddings, classifiers, workflows, templates, or other proprietary technology or content of StoryFlow AI, Inc.;
use the Service, Inputs, Outputs, or any data derived from the Service to train, fine-tune, evaluate, develop, or improve any artificial intelligence or machine-learning model, algorithm, product, or service that competes with the Service or with StoryFlow AI, Inc.'s business;
interfere with, disrupt, or impose an unreasonable load on the Service, our infrastructure, our Third-Party Services, or other users;
misrepresent your identity or affiliation, or use the Service to engage in deceptive, fraudulent, or unfair practices;
upload, transmit, or otherwise process biometric data, sensitive personal data, or another person's likeness, voice, or persona without sufficient rights or permission, or in violation of applicable law;
violate any contractual or fiduciary duty of confidentiality you owe to a third party; or
use the Service for any purpose that is unlawful, harmful, deceptive, defamatory, abusive, or otherwise inconsistent with these Terms.

15. Third-Party Services and Models

The Service integrates with, and routes Inputs and Outputs to, Third-Party Services and Third-Party Models. Use of those services may be subject to separate terms imposed by the relevant third party, and Outputs generated using a Third-Party Model may be subject to that provider's licensing, content, or commercial restrictions. We do not control and are not responsible for Third-Party Services or Third-Party Models, their availability, accuracy, security, or content, or for the manner in which they process Inputs, Outputs, or other User Content. Where reasonably practical, we identify the model behind a feature on the corresponding node, screen, or model card; you are responsible for reviewing and complying with any model-specific terms.

16. Account Termination and Suspension

We may suspend, restrict, or terminate your account and access to the Service at any time, with or without cause and with or without notice, including for breach of these Terms or any plan-specific terms; violation of the Acceptable Use Policy; fraudulent, illegal, or harmful activities; non-payment of fees; risk to the Service or other users; or as otherwise required by applicable law.

You may terminate your account at any time through the account settings or by contacting us. Upon termination by you, you will not be entitled to a refund of prepaid fees except as required by law or as expressly stated in these Terms. Upon any termination, your right to use the Service immediately ceases, and we may delete your account, User Content, and other data, subject to the survival provisions of these Terms (including the licenses you have granted us, which survive to the extent reasonably necessary for the purposes described in Section 8.2).

Sections that, by their nature, should survive termination — including Definitions, Ownership, License to StoryFlow AI, Inc., AI Outputs, AI Model Training and Product Improvement, Marketing and Promotional Use, Feedback, Restrictions, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and General Provisions — will survive termination of these Terms.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI MODELS, OUTPUTS, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that any Output will be accurate, reliable, complete, original, non-infringing, suitable for any particular purpose, eligible for intellectual-property protection, or free of objectionable content. You acknowledge that AI Models can produce inaccurate, biased, or inappropriate Outputs, and you use Outputs at your own risk.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL StoryFlow AI, Inc., ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, REPUTATION, USE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.

19. Indemnification

You agree to defend, indemnify, and hold harmless StoryFlow AI, Inc. and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your violation of these Terms, the Acceptable Use Policy, or any plan-specific terms; (ii) your User Content, Inputs, or Outputs; (iii) your use or misuse of the Service or any Output; (iv) your violation of any law or regulation; or (v) your infringement of any third-party right. This obligation will survive termination of these Terms and your use of the Service.

20. Enterprise and Other Separate Agreements

We may make certain protections available only under a Separate Agreement — for example, no-training commitments, zero-retention processing, custom data residency or routing, custom retention windows, audit rights, security commitments beyond our standard posture, or expanded indemnities. These protections are not part of the default consumer, free, pro, or team plans. To request such protections, please contact us at our contact page or support@astorie.ai to discuss an Enterprise Agreement, DPA, or order form.

To the extent any Separate Agreement we sign with you (or with the organization you represent) conflicts with these Terms with respect to the same subject matter for that customer, the Separate Agreement controls for that customer; in all other respects these Terms continue to apply.

21. Service Modifications and Availability

We may modify, suspend, or discontinue any aspect of the Service — including features, AI Models, plans, pricing, integrations, and availability — at any time, with or without notice. We do not guarantee that the Service will be available at all times, uninterrupted, secure, or error-free. We have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime, modification, or discontinuation.

22. Intellectual Property Claims and DMCA

We respect intellectual-property rights. If you believe that content on the Service infringes your copyright or other rights, please send a notice to dmca@astorie.ai with the information required by the U.S. Digital Millennium Copyright Act (DMCA) (17 U.S.C. § 512), including: (i) identification of the work claimed to be infringed; (ii) identification of the allegedly infringing material and information sufficient to locate it; (iii) your contact information; (iv) a statement of good-faith belief that the use is unauthorized; (v) a statement under penalty of perjury that the information is accurate and that you are authorized to act; and (vi) your physical or electronic signature. Repeat infringers may have their accounts terminated.

23. Customer Service and Dispute Handling

We are committed to resolving disputes and concerns fairly and promptly. Channels for support and disputes include:

Email Support: support@astorie.ai. We aim to respond within 72 business hours.
Contact Page: our contact page.
Formal Disputes: Send a detailed description to support@astorie.aiwith "Dispute" in the subject line. We will acknowledge receipt within 24 hours, investigate, and provide a written response within 7 business days.

24. Compensation and Refund Policy

Subscription fees and credit purchases are generally non-refundable except as required by law or as expressly stated in these Terms. The following limited compensation and refund mechanisms apply:

Account Security Incidents

If unauthorized access to your account results in fraudulent charges or loss of credits, and we determine after investigation that the incident was caused by a security failure on our end and not by your negligence in maintaining account security, we may provide remedies such as:

full or partial refund of fraudulent charges made during the unauthorized access period;
restoration of credits or services consumed by the unauthorized party;
complimentary credit allocation as compensation for the inconvenience; or
extension of your subscription period equivalent to the compromised period.

To be eligible, you must report the incident to support@astorie.ai within 7 days of discovering it; cooperate fully with the investigation; demonstrate that you took reasonable measures to secure your account (including a strong password and not sharing credentials); and not have violated these Terms or the Acceptable Use Policy in a way that contributed to the incident.

Service Failures and Technical Issues

If you experience significant service disruptions or technical issues that prevent you from using the Service for an extended period, you may be eligible for pro-rata credit for the affected period, an extension of your subscription term, or a partial refund calculated based on the duration and severity of the disruption.

Cancellation and Renewals

You may cancel a subscription at any time through your account settings. Cancellations take effect at the end of the current billing period; you will retain access to paid features through that period. Subscriptions auto-renew at the then-current pricing unless cancelled before the renewal date. Upon cancellation, you will not be entitled to a prorated refund of any unused portion of the current period, except as required by law.

Requesting Compensation or a Refund

To request compensation or a refund, contact support@astorie.ai with your account information, a description of the incident or issue, supporting documentation (such as screenshots or transaction records), and the date and time of the incident. We review requests case by case and aim to provide a determination within 10 business days. Compensation or refunds will not be provided for violations of these Terms or the Acceptable Use Policy, or where account security was compromised due to your own negligence or intentional sharing of credentials.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. You and we irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes arising out of or relating to these Terms or the Service, except that we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual-property rights or confidential information. Any dispute, controversy, or claim must first be raised through good faith negotiation; if not resolved within 30 days, either party may pursue resolution through the courts as specified above.

26. Changes to These Terms

We may revise these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, where required or appropriate, take reasonable steps to notify you (for example, by email, in-product notice, or by re-prompting you to accept the updated Terms). Your continued use of the Service after the effective date of an update constitutes your acceptance of the updated Terms.

27. General Provisions

These Terms, together with the Privacy Policy, any plan-specific terms, and any Separate Agreement, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements relating to the same subject matter. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, sale of assets, or similar transaction. Notices to us must be sent to the addresses below.

28. Contact Us

Astorie is operated by StoryFlow AI, Inc.. If you have any questions about these Terms, please contact us at support@astorie.ai, visit our Contact page, or write to 1003 Post St, Apt 8, San Francisco, CA 94109, United States.

These Terms are a draft prepared for attorney review. They are not legal advice. Material business or legal questions noted as TODO comments in the source should be resolved by counsel before publication.